Where are support team ?!!!

I have opened a ticket #2073 and no one is responding although the issue is a bug in the Jollyness theme when updating to drupal 7.36

It is not acceptable at all, very weak support!!

I have also been looking for them...unfortunately i dont think i am going to buy any template...

Replied on ticket

Hi,

I can't even open a ticket - I have to select a value from an empty pulldown menu...