What do you do when your ticket have NOT response?

Dear all customers,

The first, I would like to sorry to customers which get no response from us when you want to support.

Now, we are having many themes on themeforest, also many ticket need to solve. So, sometime we miss your tickets, in this case please add me on Skype: meoanxoai with your ticket ID I will contact with our team and give support to you intermediately.

Thank you.