Theme errors for package install

I did the full package install after purchasing this theme, and there are some errors in the download. Photos included in the demo site are missing as well as directories and folders. The team photos are looking for the files in a different folder than the default/files folder, and these folders are not there. Currently the theme is trying to pull these images from sites/default/files/styles/team_medium/public/ The demo theme did not come with this folder. New content is not saving the uploaded content to any folder except sites/default/files. The portfolio photos are trying to find the files in sites/default/files/portfolio/public folder, which isn't there. I checked the theme downloaded folders and can not find these folders anywhere. When you upload a new photo to either content type it uploads to sites/default/files which is fine. It shows up on the edited page. When you look at the views the images are being pulled into the views from the non-existent folders so they are not showing because that's not where the images are being uploaded to and found by Drupal. It makes the views (our team, portfolio) useless and ruins the theme. Can you please fix this and let me know asap when this is fixed, if I can't this fixed quickly I will need to use another theme. If there is a change in the code somewhere that I can do myself that's fine just let me know where it's at so I can resolve this problem.