No response to Support ticket

Wednesday, September 27, 2017 - 21:24

Hi,

 

I posted up a support request at the back end of last week, but I haven't had any response and there doesn't seem to have been any activity on here for a while, what with the removal of all the themes from ThemeForest, I'm slightly concerned.

Tuesday, October 3, 2017 - 21:30

Hi James Vaisey,

We are sorry for the supporting issue, can you please give us the ticket id for checking?

Thanks!

Monday, October 9, 2017 - 15:34

Hi,

Sorry for the late reply I have been on vacation, ticket id is: 9043

Thanks,

James

Wednesday, October 11, 2017 - 19:00

Any news?

Tuesday, October 17, 2017 - 19:52

Hi,

 

I still haven't heard anything back, I'd like to get this sorted as our support isn't running for that much longer.

 

thanks,

 

James

Friday, November 24, 2017 - 02:23

Hello James,

Did you ever receive a response? I am concerned about the quality of service from DrupalExp.

Eric

Monday, November 27, 2017 - 23:42

Eric,

No, it all seems to have gone very quiet. Quite frustrating, it all seemed to start when the sites were withdrawn from ThemeForest. Luckily my site is more of less finished now, but it would still be nice to have a response. I will be using a third party developer now for anything that I can't do myself.

Thanks,

James

Tuesday, November 28, 2017 - 22:20

Hi James,

We are sorry for the supporting issue. we will check and reply you now. This issue will not be happened again.

Thanks!

Thursday, November 30, 2017 - 19:27

Hi,

Still no response other than the reply above.

James

Tuesday, January 2, 2018 - 20:32

STILL NO RESPONSE